I am attempting to put together a complete list of End User Experience Monitoring tools since I could not find one anywhere on the web. I need your help in order to complete this list – there are surely going to be tools that I miss – please leave me comments with tools you think I should add to the list.
What Qualifies as an End User Experience Monitoring Tool?
In order to count as an End User Experience Monitoring tool it must be able to track the response times that real users experience when visiting the site – not a robot which is synthetically pinging the site. Specifically I am referring to tools that would enable IT operations to ensure that the real end users of an application or website are experiencing good performance. As I have alluded to in a previous post “speed solves a lot of problems” – claiming that even if your usability is not perfect – if it runs fast – people are less likely to notice.