Specifically the study found some very interesting data:
- IT discovered problems before users 47 percent of the time with a dual view, as opposed to 37 percent with a single.
- IT found 43 incidents per month with dual view and just 28 with a single one.
- The typical time to resolve incident was cut from 11 hours down to 7 with a dual view.
This is important on a number of levels. If you can resolve incidents faster, of course, the faster your company is up and running and if this is a mission critical application, it’s all the more important to get it resolved as quickly as possible.
It’s also critical for IT to discover problems before end users because end users can continue to go about their business, and you don’t get angry calls, emails and instant messages. What’s more if you can document these types of finds, it makes you look good in the eyes of the C-suite executives who control your budget.
If you are finding and resolving issues faster, your job is clearly an important one.
The article goes onto say that most single-view companies are only looking at infrastructure, but to gain these advantages, you need to get application and user monitoring software in addition to just infrastructure.
Without this approach, as the article authors point out, incidents are going undetected with just a singe-view:
This study illustrates that performance incidents discovered by application-centric monitoring tools remain undetected by enterprises relying only on infrastructure-centric performance monitoring tools. This means that 35% of performance incidents go undetected!
Clearly including user monitoring as a component in your monitoring arsenal results in a higher problem detection rate and much faster resolution. If this study is to be believed, companies would be foolish not to include this type of two-step approach to monitoring and problem resolution.