Over the years, certain trends have created a need for increased information technology implementation within the judicial system. Factors such as legal practice becoming more technologically involved, and the transition from a paper-based system to an e-file based judicial process led to a situation where most of the court’s existing systems were simply outdated and functionally unsustainable.
In order to improve performance, many courts sought to integrate an effective and unified case management system (CMS) to create a structure for an efficient e-filing system and facilitate easier access to cases and court data; as well as optimize system functionality and maintenance.
So what’s the issue?
Today, most courts rely on such unified case management systems, which means that the consistent application performance of these systems is now absolutely vital for the day-to-day functions of the justice system. When the performance of these systems degrades, it has a direct impact on the entire judiciary system, with ramifications that include:
- Courts slow down — when case management systems perform poorly and lead to high end-user response times, the entire court process slows down as well. When the system response times are slow, even if only for one day, the court docket may be backed up for an entire week, frustrating litigants and driving up court costs.
- Errors — Lack of performance and slow CMS response times may have sever repercussions on the courts. One of the most serious problems that can occur as a result is that the court system erroneously releases persons who should be jailed, or doesn’t release persons who should be released, which can lead to lawsuits.
- Disorder — Bugs and glitches may lead to attorneys or clerks being unable to accept credit card payments or missing daily court schedules and email receipts.
- Reduced worker productivity — When the CMS response time is slow, court clerks are forced to record the information first on paper and then again in the CMS, increasing the amount of necessary work, as well as the chances of human error.
- Loss of trust in IT services — Poor CMS performance may cause court personnel to lose trust in the IT infrastructure.
Correlsense SharePath for case management systems
The best solution for resolving CMS performance and Real User Monitoring issues is Correlsense SharePath software. With Correlsense SharePath, the cause of performance bottlenecks can be identified and resolved before they affect the operations of the courts.
SharePath traces every transaction within the data architecture to quickly locate and solve applications in real time that crash, hang or are simply too slow. It then provides in-depth analytics to constantly advance both system performance and the user experience. In this case, SharePath works in tandem with the CMS to identify and ameliorate application issues before they affect the performance of the courts. Its features include real-time end-user experience by location (based on IP addresses), with their corresponding response times, as well as a response time breakdown consisting of the data center, local network, and local computer rendering. The end result of SharePath’s solution for CMS is an optimally functioning judicial system for all of us.
Ensuring that the case management system — and the court system — run well
With Correlsense SharePath for CMS, the cause of performance bottlenecks can be easily identified and performance issues can be resolved before they affect the operations of the courts. Download your free trial of Correlsense SharePath now.
About the writer: Anton Bolotinsky is a Solution Architect at Correlsense.