The millennial generation, or Generation Y, born between 1980 and 2000, already constitutes 25% of the workforce in the US, and by 2020, will form 50% of the global workforce − which means that their career aspirations, attitudes about work, and knowledge and usage of technologies will define the culture of the 21st century workplace.
With a completely different worldview, this ambitious, technologically-savvy and collaborative generation has grown up in a time of rapid change, giving millennials a set of priorities and expectations significantly different to those of previous generations.
Technology as a driver in the workplace
One of the defining characteristics of millennials is their affinity with the digital world. They have grown up with broadband, smartphones, laptops, and social media as the norm and therefore expect instant access to information. As technology dominates every aspect of their lives, they naturally prefer electronic communication over face-to-face or even phone communication. And for this reason, it’s hardly surprising that millennials expect the technologies that empower their personal lives to also drive communication and innovation in the workplace.
Therefore, millennials look for a workplace technology ecosystem that includes social networking, instant messaging, video-on-demand, blogs, wikis and more. These tools enable them to instantly connect, engage, and collaborate with cohorts and managers in ways that are natural to them, leading to better productivity across the enterprise.
When millennials consider a job, the employer’s provision of technology and access to the technology they like to use are crucial factors. In response, employers are starting to change their corporate culture and IT policy to appeal more directly to this generation.
Flexible approach to work
Millennials tend to be uncomfortable with rigid corporate structures. They want a flexible approach to work, and expect rapid progression, a varied and interesting career and constant feedback. In other words, millennials want a management style and corporate culture that is markedly different from anything before – one that meets their own individual needs.
Moreover, for this generation, work/life balance is more important than financial reward. Their extensive use of technology means that the line between work and home has become increasingly blurred, and they want the freedom to choose where and when they work.
In order to facilitate this accelerated connectivity and mobility, companies are now allowing (to some degree) employees to work remotely; for some business to be conducted on mobile devices; for collaboration between employees using business applications instead of in physical meeting rooms; and for real-time collaboration and sharing of information in the cloud.
This ever-increasing demand for real-time collaboration has introduced new performance requirements for enterprise networks to deliver a great user experience to its technology-savvy employees. With everything being so much more dynamic and fast-paced these days, millennials believe that if you lose contact with information for one second, you will fall behind.
This generational shift into a digital office model has progressed a lot faster than many legacy network architectures can keep up. As a result, the proliferation of business applications and software-as-a-service (SaaS) has been fast, and IT teams can hardly keep up.
Finding the balance between employee user experience and customer experience
Enterprises relying on business apps and network functionality both within their organizations and to keep external operations running will need to adopt network governance practices that allow them to prioritize business-critical applications over personal applications – and without affecting employee user experience and communication. Maximizing user experience is now a critical service for IT – and this also needs to extend to employee user experience wherever possible.
With Correlsense SharePath, organizations get insight into which applications are being used by employees and prevent and resolve any internal or external performance issues that may arise. As the only application performance and real user monitoring product in the market that can trace single user activities across a diverse range of technologies, Sharepath captures every single user click; whether from a web browser, smartphone, or desktop application installed on a PC or terminal server. This user request is sent to a type of software element for further processing, such as a web server. Typically the web server will forward the request to yet another component, such as an app server, which will send it to a database and so forth.
With the workplace changing at a dizzying pace, Correlsense Sharepath enables you to keep your application performance consistent.
About the author: Itay Cohen joined Correlsense as the QA Manager in January 2009. Prior to Correlsense, he was a QA team leader at Oblicore.