Do you ever feel under-appreciated? Maybe that’s because you are. IT has Rodney Dangerfield syndrome. It gets no respect.
As IT Ops Pros it’s all on you to make sure the lights are on and the systems are working. When things are going well, you don’t hear a word of praise, but let that critical applications go down for even a couple of minutes and the powers that be are quickly breathing down your neck and pointing the finger at you.
That’s why your job is so hard. You’re expected to be on top of every system, to anticipate every problem, and even when things happen like natural disasters, you’re still expected to have a disaster preparation plan in place — and oh yes, execute it flawlessly.
All this of course with shrinking budgets and fewer people to help you out. You’re squeezed at every turn, expected to justify every expenditure and then answer to the critics when things go wrong.
And things go wrong everywhere; it’s just the way things are. You can’t run a flawless data center, not when you’re dealing with humans who make errors because they’re, well human; and machines that break for any number of reasons because they’re machines (created by those same flawed humans).
Just the other day we reported on Who Broke The Internet?, that sites across the Internet stopped working or slowed down after a firmware update on a popular router used across the Internet back bone caused the routers to stop working. Good luck explaining that one to the CEO when he’s screaming at you about the site being down. “Sorry sir, but the entire Internet isn’t working.” I’m sure that went over well.
Meanwhile, the developers seem to bask in the glory and can do no wrong. They create the applications. They get the praise when things go right. You get dumped on when things go wrong. It’s not right, but it’s the way of the enterprise, right?
You come in at all hours to reset the servers and solve the issues. You do what’s necessary to keep the systems running. You sweat every outage and you gamely take the responsibility when things go wrong. But maybe once, just once, it would be nice to hear somebody acknowledge it, wouldn’t it?
An IT Ops Pro can dream, right?