One of the major technology trends as perceived by the IT media this past year has been cloud computing. Amazon has had tremendous success with AWS (Amazon Web Services), although recent, high-profile outages may temper expectations somewhat. Other industry giants such as Microsoft, Citrix, and VMware continue to market their cloud services as vital parts of their overall business. But when you get past the buzz, what exactly is the cloud? What is new or different about it? I say, not as much as others would lead you to believe.
If you want to run a private cloud with a services portal, you need to start treating IT like a business, and that means offering service level agreements just like the public cloud providers.
It seems odd that there are still so many private cloud haters out there, when a private cloud could make a lot of sense for the right organization and help departments see the actual value of IT services.
While application and web site monitoring tools are great for understanding how well your system is performing, you can also use these tools for monitoring resource usage for chargeback purposes in a private cloud environment.