Who Broke the Internet?
Nobody told me there’d be days like these Strange days indeed. ~John Lennon, Nobody Told Me It was a strange day indeed for the Internet yesterday. If it seemed like your connection was slow or broken, it probably wasn’t your imagination. That’s because according to a post on CNN, a router glitch caused sites to go down across the Internet on Monday. Indeed, Networkworld was reporting several major networks including Comcast and Time Warner, and poor, pitiful RIM experienced issues. I know personally, while my Comcast connection didn’t break completely, I noticed...
read moreSometimes the Outage is Your Fault
On Friday, I wrote a post called Playing the Outage Blame Game, about powerful figures criticizing the utility companies for failing to bring power back quickly enough in the wake of the October 29th freak snow storm in the Northeast that dropped heavy wet snow onto the region breaking trees and bringing down power lines. It’s nine days later, and there are still people in Massachusetts and Connecticut without power and they aren’t very happy with the utility company responses. On Friday, I wrote about the freak nature of the storm, about the extent of the widespread damage to...
read morePlaying the Outage Blame Game
I live in the Northeast and we got clobbered last weekend by a freak October snow storm that dumped heavy wet snow across New England taking down trees and power lines and leaving more than a million people across three states without power. It was an outage for the ages and with downed trees and debris littering the landscape it was a highly unusual situation. That’s why I was surprised to see politicians starting to play the blame game with utilities after several days when in spite of a lot of progress, many people were still in the dark. My lights came on Sunday afternoon (although...
read moreNow Outages Could Get You Sued
We all know that web site outages are embarrassing, especially when they are public, and they can cost you money in terms of lost productivity or sales due to the down time, but did you ever stop to consider, that an outage on an important public service could get you sued? That’s what RIM learned this week. Still reeling from the three-day outage earlier this month, RIM executives learned yesterday that an enterprising attorney from Montreal — RIM is based in Canada — has decided to file a class-action suit against RIM. This could be more political than legal, but the...
read moreDid Blackberry Outage Really Hurt Users?
Last week RIM got slammed when they had a worldwide outage of their Blackberry service for 3 days. It was not only embarrassing to the company, it cost them value and left some wondering if the brand would recover. First of all, it’s worth noting that up until that point, RIM had had a sterling reputation for up time. They hadn’t really had a major problem in 10 years, but at a time when RIM has been losing market share in the US in big numbers, it had an outage in the Europe, Middle East and Africa and that to really hurt because that’s the one area where RIM has been doing...
read moreFree Real User Monitoring
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