IT’s Data Security Incidents Greatest Hits
When it comes to security breaches, IT has its own version of ”the greatest hits” and a recent survey of IT pros by backup company, Quantum, found that some of the most popular ones had changed since the last survey in 2010. Surprisingly of the 500 IT professionals surveyed, only 1 in 4 reported security incidents in 2011. That seems low to me given how widespread security breaches seem to be, and that this survey includes such issues as hardware and operating system failure among the data security problems. Not sure I would include those as a security issue per se, but...
read moreIt’s Not Just About Tech Knowledge for IT Pros
Of course it’s important for IT pros to have top-notch technical skills and to stay on top of the ever-changing trends in the space, but there’s more to the job than pure knowledge. You have to sport some people savvy too and too often that’s where you fall short. If you’re wondering what kind of skills you might need, you might start with the list the Mary Shacklett posted on TechRepublic recently, what she calls a list of essential soft skills. If you read the list, you’ll see things like having political smarts, knowing how to conduct yourself at a meetng...
read moreTechnical Glitches Can Cost You Big Time
Sometimes, pre-planning literally pays off. It’s a lesson that Nasdaq learned in the wake of its horrific issues around the Facebook IPO. It wasn’t only embarrassing, it proved costly too because Nasdaq recently announced a $62 million plan to compensate customers hurt by the launch issues — and it’s still not clear if that will be enough. According to the Wall Street Journal’s Deal Journal, the compensation has been proposed by the company to help off-set issues during the first day of the Facebook IPO when “Nasdaq couldn’t figure out who owned...
read moreWhen Privacy Becomes an IT Issue
The Economist published an article this week on data privacy, an issue many IT pros might sympathize with, but overall don’t see it affecting them from a business perspective all that much. But they would be wrong because requests for information from law enforcement are increasing every year, and as of right now, most countries don’t have laws in place to hold the police in check, allowing law enforcement to make virtually unlimited requests for information. As the article pointed out, as the ways we communicate change, laws have been slow to keep up, so communication via email...
read moreIT Can’t Keep Giving Users Forks to Eat Soup
It seems IT is stacked up against users these days, doesn’t it? As Adam Pisoni, co-founder of Yammer put it recently at the info360 conference in New York, “Enterprise software is like going to a restaurant and being given a fork to eat soup. Users know a spoon exists,” Pisoni said. And they’re angry that you’re not giving it to them. Pisoni says, on the other hand, IT sees users as lazy and ungrateful. You go to all this trouble to carefully choose a software package for your company and users are simply too lazy to use it. For users, it’s just another...
read moreFree Real User Monitoring
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