Putting a Human Face on IT in 2012
There is a fantastic blog on InforWorld called Anonymous: Off the Record. It offers a venue for IT Ops pros to go and tell real stories of life in the IT trenches anonymously. It’s often not pretty, but what it does is put a human face on IT — and that’s really something you should strive to do more of in the coming year. The Off the Record stories drive home what you have to deal with from your perspective — like a guy who found out his program wasn’t actually broken. Instead layoffs had left too few humans to deal with the actual problem his program was...
read moreKeeping Pace in a Shifting IT Ops Landscape
I don’t have to tell you about the pace of change. Chances are if you’re reading this blog, you have job in IT or technology and you see it all around you every day — and this so true on so many levels. First of all there’s the hardware side of things. You used to control every piece of equipment used in your company from PC to cell phones. Five years ago, I’m betting your users probably had a Blackberry phone, a ThinkPad laptop and a Dell or HP on the desktop. It was probably running Microsoft Windows and Microsoft Office from a server in your data center. You...
read moreIT Ops Looks for Ways to Manage Info Overload
We have no shortage of information out there or solutions to help us “manage” it. In fact, all we hear about lately is the explosion of Big Data, but it’s more than the hype cycle at work, there really is a ton of information to deal with and process. And IT Ops is on the forefront. That’s why companies like Adobe and IBM have been sucking up analytics firms. These large companies also recognize a trend when they see it and they see you looking around for solutions that can help you manage that avalanche of information.The information comes in several forms. For your...
read moreASG Cloud Factory Helps IT Monitor the Cloud
As we’ve discussed many times before, the cloud presents challenges to IT Ops pros from a monitoring standpoint and because it represents an entirely new way of delivering services — whether that’s in a public, private or hybrid cloud. ASG Software announced a new version of Cloud Factory this week that’s meant to address those changes and challenges, and provide IT Ops with a single place for managing your increasingly complex computing environment. One of the chief benefits of this approach is that you can use a dashboard to monitor your computing world from a...
read moreFighting the IT Ops Babysitter Mentality
It’s common for IT Ops to think of itself as the adults in the organization with end users the children who need looking after. As Galen Grumen points out in the freshly minted Smart User blog on Infoworld, “it’s time for IT to parent users so that they can be fully functioning adults.” Meanwhile, while you’re busy making sure your end users stay out of harm’s way, you’re also supposed to be babysitting the underlying systems, nurturing the organization’s critical apps — making sure that everything in your monitoring domain is running...
read moreFree Real User Monitoring
This blog is sponsored by Correlsense,
the maker of SharePath RUM Express -
a free tool that provides a real-time
view into the actual experience of
your end-user, including availability,
response times and service levels.
