IT Can’t Keep Giving Users Forks to Eat Soup
It seems IT is stacked up against users these days, doesn’t it? As Adam Pisoni, co-founder of Yammer put it recently at the info360 conference in New York, “Enterprise software is like going to a restaurant and being given a fork to eat soup. Users know a spoon exists,” Pisoni said. And they’re angry that you’re not giving it to them. Pisoni says, on the other hand, IT sees users as lazy and ungrateful. You go to all this trouble to carefully choose a software package for your company and users are simply too lazy to use it. For users, it’s just another...
read moreWhen Enterprise Software Is Too Hard, You Must Consumerize It
At the info360 keynote panel on consumerization of IT this week in New York City, a couple of IT pros talked about the challenges of working with traditional enterprise software in an age when users are expecting tools that work like the ones they use at home. The panel, which was hosted by Tony Byrne from Real Story Group and featured Carin Forman, Director of digital photo services at HBO and David Kellogg, who is CIO and publisher of the journal Foreign of Affairs at the Council of Foreign Relations think tank in New York City. Forman said, although she’s not in IT anymore, she...
read moreSurvey Finds Organizations Struggle to Harness Big Data
While organizations clearly see the value of big data, many are struggling to get a grip on the tools that will help them get at the information they know is there — so says a new report from AIIM called Big Data – extracting value from your digital landfill. The report found that Big Data as a trend is very real. In fact, when asked when they plan to make big data tool investments, more than half of respondents reported within three years with 10 percent reporting in the next 12 months. More than 5 percent have already started. How they plan to go about it though turns out to...
read moreNetwork Breaches Can Hit Your Wallet and Reputation
A Massachusetts hospital recently agreed to pay $750,000 to the state as part of a settlement for a data breach that compromised the personal information of 800,000 individuals, proving that when your system is insecure, it’s not only embarrassing, it can be costly too. And if that doesn’t convince you, how about the $1.5 million fine that Blue Cross Blue Shield of Tennessee had to pay for a 2009 data breach that affected more than a million members. A recent survey by SalePoint, an identity management software company found that it wasn’t just costing money in terms of...
read moreMoving Beyond the Desktop Era to Whatever’s Next
When desktop computing began to emerge in the late 1970s, it attempted to solve a fundamental problem: how to automate the physical office of the time. Paul Maritz, CEO at VMWare, speaking at EMC World this week, said he entered the industry as a programmer at about that time, but after all these years, that desktop metaphor is finally reaching its maturity stage. Today, we need to find new ways to process and understand data that move beyond the office metaphor. Martiz pointed out that the earliest attempts at creating business software were an attempt to automate the paper-based world. We...
read moreFree Real User Monitoring
This blog is sponsored by Correlsense,
the maker of SharePath RUM Express -
a free tool that provides a real-time
view into the actual experience of
your end-user, including availability,
response times and service levels.
