How Application Performance Management Can Help Fix Users, Too

Posted by on Jul 18, 2011 in Blog | 0 comments

Last week, I make a joking swipe at how some developers think that when a problem occurs between the user and an application, it’s the user who needs improvement, not the app. Sadly, the pervasive attitude among programmers really can be that way: faced with improving their own work or blaming human error, it’s very easy for coders to pin the blame on users. It can often be an argument around a specific feature of the application. The developer meets the specs perfectly, but the feature isn’t intuitively executed for the user. Oh, the developer gets it, sure, but he coded...

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If “Speed Solves a Lot of Problems” Then Why is it not a Priority?

Posted by on Jul 14, 2011 in Blog | 0 comments

I was talking to Phil West, the CIO of Gainsco Insurace yesterday and he said something that I have yet to hear an IT exec  say so clearly; “Speed Solves a Lot of Problems”. Everyone talks about the fact that slow applications are a big issue in their organization and that it is important that the end user experience is tended to. What I do not hear is the notion that speeding up your applications can solve problems beyond just end user complains about slowness. Phil gave a great example: If I have a certain business process that takes 10 steps to complete [take for example the...

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When Every Second Counts

Posted by on Jul 5, 2011 in Blog | 0 comments

When it comes to end user experience monitoring, every second literally counts and sometimes even it’s about fractions of seconds. When it comes down to it, you can actually quantify the loss in dollars and lost users. In fact, in a recent presentation by Bojan Simic from Trac Research, he reported that when Bing slowed down by just 2 seconds of response time, it lead to a 4.3 percent drop in revenue and usage. If that’s not enough to make you stop and take notice, then consider this: When Google lost 400 milliseconds, it lead to a 0.59 percent in revenue and usage. End User...

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