How Application Performance Management Can Help Fix Users, Too

Last week, I make a joking swipe at how some developers think that when a problem occurs between the user and an application, it’s the user who needs improvement, not the app. Sadly, the pervasive attitude among programmers really can be that way: faced with improving their own work or blaming human error, it’s very easy for coders to pin the blame on users. It can often be an argument around a specific feature of the application. The developer meets the specs perfectly, but the feature isn’t intuitively executed for the user. Oh, the developer gets it, sure, but he coded...

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If “Speed Solves a Lot of Problems” Then Why is it not a Priority?

I was talking to Phil West, the CIO of Gainsco Insurace yesterday and he said something that I have yet to hear an IT exec ┬ásay so clearly; “Speed Solves a Lot of Problems”. Everyone talks about the fact that slow applications are a big issue in their organization and that it is important that the end user experience is tended to. What I do not hear is the notion that speeding up your applications can solve problems beyond just end user complains about slowness. Phil gave a great example: If I have a certain business process that takes 10 steps to complete [take for example the...

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When Every Second Counts

When it comes to web site monitoring, seconds, even milliseconds count more than you can imagine, because with each lost tick of the clock comes increasingly unhappy visitors and even lost revenue.

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