Transforming IT

IT is transforming from a top-down dictatorship to a service catalogue and it’s not an easy transition, but if you saw how some perceive you as obstructionist, you might want to accelerate the change.

read more

Time for a Kinder, Gentler IT Ops

It might be tough to hear, but IT is sometimes perceived as being inflexible inside organizations, and it could be time for a kindler, gentler more flexible IT group.

read more

Fashion Stampede Crashes Target Web Site

When Target failed to anticipate a big traffic spike the day it released a low-cost clothing line from an expensive Italian designer, the web site crashed along with Target’s reputation.

read more