When it comes to choosing your monitoring software, the simplest way might be to go for a vendor that has all the tools and then fit them into your infrastructure, but preliminary results from a new survey conducted by Trac Research found that customers don’t necessarily want broad solutions. They want solutions that solve their specific business issues.
And that makes a lot of sense when you think about it. When you shop for consumer products, it’s easy to get caught up by bells and whistles and cool add-ons, but ultimately the decision comes down to the basic functionality you are going to use most often because you’re buying the device for a specific use case such as listening to music, making phone calls or taking pictures.
The same goes for Application Performance Monitoring tools. A larger vendor might have all the tools anyone could ever want for any situation, but what you really want is a limited set of tools that apply to your specific use case, and that’s what Trac has found.
Of course companies see value in having a tool that manages multiple problems, but in many cases, it’s like that cool function on a camera. It might be nice to have but it’s not really going to help you take better pictures. By the same token, it might be nice, as Trac puts it, to check every monitoring check box, but it’s not always going to solve your company’s monitoring problems.
As Bojan Simic wrote on the Trac web site, “Even though organizations see the value in managing multiple aspects of application performance management through an integrated solution, what matters to them more than the completeness of APM portfolios are capabilities that vendors are providing within each of these segments.”
And as one of the comments below Simic’s post points out, simply checking all of the boxes doesn’t solve actual business problems. As the writer states, in fact, the more functionality a company builds into its solutions, the more complex and difficult the implementation becomes as you try to connect these functions to your systems.
Monitoring can help you understand where the pain points are, how the users of your web site or application are being affected from a performance perspective, and in some ways the more information you have to build that understanding, the better, but you have to remember that the more layers you add, the harder the monitoring process becomes.
That doesn’t mean you shouldn’t implement a more sophisticated system if that’s what your company needs, but you really should be looking for tools that solve your company’s specific requirements and not go for the tool that includes everything under the sun when you might not need that level of complexity.