IT Ops has to do a better job of communicating what it does and how it helps the company’s bottom line.
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Andy Rooney probably had no idea what IT Ops was, but chances are if he encountered it, he would have been able to put his unique stamp on it. This is what he might have thought about it.
It’s hard to see the value of what you do when the only way most people in the organization know you exist is when things go wrong. When things go right, they assume that’s the way it’s supposed to be and not because of the systems you put in place to make that happen.
When things go wrong, you always get the blame. When things go right, everyone expects it. IT ops pros have Rodney Dangerfield Syndrome — they get no respect.
If it seemed like the Internet was slow or broken on Monday, it wasn’t your imagination. It really was.
When applications and web sites fail, there are circumstance you simply couldn’t foresee, but other times, if you had done the little things, maybe you could minimized the damage of an outage, and in those cases, it really could be your fault.
Sometimes things go wrong that are completely out of your control including natural disasters and freaks of nature, but that doesn’t mean powerful people won’t use the situation to point the finger of blame at you.
Sometimes, no matter how much testing you do, you can’t anticipate everything that can wrong with your application or web site — and that’s why you have monitoring tools.
When Target’s web site went down last Tuesday for the second time in 6 weeks, it had to be a red flag for the company’s IT staff that something was very wrong, and they better find a way to fix it before Black Friday later this month.
When RIM had a three-day outage earlier this month, it was embarrassing and damaged the company’s reputation, but I’m sure one outcome it never expected was a lawsuit.