If it seemed like the Internet was slow or broken on Monday, it wasn’t your imagination. It really was.
Measure the Real End-User Experience
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Monitor all transactions 24×7 for visibility into the true end-user experience and know whether any applications require immediate attention.
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When applications and web sites fail, there are circumstance you simply couldn’t foresee, but other times, if you had done the little things, maybe you could minimized the damage of an outage, and in those cases, it really could be your fault.
Sometimes things go wrong that are completely out of your control including natural disasters and freaks of nature, but that doesn’t mean powerful people won’t use the situation to point the finger of blame at you.
Sometimes, no matter how much testing you do, you can’t anticipate everything that can wrong with your application or web site — and that’s why you have monitoring tools.
When Target’s web site went down last Tuesday for the second time in 6 weeks, it had to be a red flag for the company’s IT staff that something was very wrong, and they better find a way to fix it before Black Friday later this month.
When RIM had a three-day outage earlier this month, it was embarrassing and damaged the company’s reputation, but I’m sure one outcome it never expected was a lawsuit.
When the UNC Blackboard site went down last week, it turned out to be a traffic spike on an unrelated site and a load balancer was at the root of the problem.
When the federal government launched an updated version of the USAJobs.gov web site recently, it was hampered by performance issues and problems with the search engine, issues that should have been picked up in pre-launch performance testing.
Scott Noteboom, the man who helped build Yahoo!’s cloud infrastructure recently left the company and joined Apple just in time to help build up iCloud.
It’s possible that when we have too much monitoring information, we lose site of actual problems in the sea of data, and we need to find a way to make sense of it all.