IT may or may not run like a business, but as a department, it has to strive to understand the business it’s there to support — and that may mean bringing in a few more business types to get there.
Measure the Real End-User Experience
SharePath Real User Monitoring (RUM) Express provides a real-time view into the actual experience of your end-user, including availability, response times, and service levels. This free, enterprise-class software helps isolate problems and pinpoint bottlenecks in your data center, network, or online application.
Monitor all transactions 24×7 for visibility into the true end-user experience and know whether any applications require immediate attention.
85% Lower Cost
Supports multiple applications for approximately 85% less than other comparable real user monitoring solutions.
If you want to run a private cloud with a services portal, you need to start treating IT like a business, and that means offering service level agreements just like the public cloud providers.
It seems odd that there are still so many private cloud haters out there, when a private cloud could make a lot of sense for the right organization and help departments see the actual value of IT services.
As the world grows increasingly dangerous, experts believe future war are likely to be fought in cyberspace where hired hackers try to thwart one another in a game of high-stakes technology chess. And militaries are lining up experts today hoping to get a leg up.
IT is transforming from a top-down dictatorship to a service catalogue and it’s not an easy transition, but if you saw how some perceive you as obstructionist, you might want to accelerate the change.
Centralized IT works most of the time for the most common problems, but the challenge is dealing with the exceptions and keeping both users and IT productive.
On most nights, there is little on TV that would draw us away from the Internet, but the Super Bowl was a big exception last Sunday night with traffic down 20 percent during the game.
With a growing support problem developing because of the Bring Your Own Device (BYOD) movement, a web operating system like Glide1 could be the answer.
Even as Apple products make there way into the enterprise in increasing numbers, Apple still seems to ignore IT and its needs, leaving it in the words of Network World to adapt or die.
The FBI confirmed that Anonymous hackers were able to intercept and record a phone call among US and UK law enforcement members where they discussed dealing with hackers. If it could happen to them, chances are, it could happen to you and it’s time to take security more seriously.