Last week, we talked about the impact of the bring your own device phenomenon on IT. It’s become accepted practice in many organizations to let users bring their devices and many are choosing iOS much to the chagrin of IT.
While Android comes with its own set of potential mine fields, a Network World report from MacIT, the IT track of the Macworld conference, indicated there were complaints aplenty from IT folks who are stuck supporting devices that are clearly designed for consumers.
IT is left to deal with iTunes and Apple IDs and how to bill back app purchases. This is probably not what you had in mind when you decided to go for a career in IT, but it’s part of the brave new world of IT support.
Network World puts it in more blunt terms: “adapt or die.” And from what so-called Apple experts were saying, you’re left with little recourse, because well, Apple doesn’t seem to listen to anyone. They don’t have to.
As a reporter, I can tell you Apple rarely if ever responds to requests for information. If you check Apple’s Facebook page, it has over 2 million fans, but as Nicole Ferraro points out on Internet Evolution, its wall is empty and it doesn’t allow anyone to leave comments, whether to complain or praise them — and you can be sure there would be plenty of complaints if they opened up from people upset about their labor practices in China to people ticked off that there aren’t even rudimentary tools for IT to deal with Apple products on an enterprise scale.
Yet people love Apple products and there’s the rub for you as an IT professional. As an Apple product user myself, I totally get the appeal, but I could also see if I worked inside a large organization I might want some tools to help me support my users that were geared toward my needs.
Oh you can complain of course. As the Network World piece pointed out, you can leave nasty messages on the Apple forums, and I’m sure that will get you far, or you can simply accept the fact that Apple doesn’t seem to care enough to listen to its customers because we buy the products anyway.
The bottom line is this though. As long as your users (and probably you too for many of you) are using Apple products, we have to accept this situation or use our power collectively as consumers to complain and force Apple to bend to our will — not the other way around.
Unfortunately, it’s been more than a decade since Steve Jobs began the turn-around, and even though he’s gone, there doesn’t seem to be any sign that Apple is going to be any more responsive any time soon.
That leaves you in IT between a rock and a hard place where you must adapt or die. Having fun yet?