Keeping Pace in a Shifting IT Ops Landscape
I don’t have to tell you about the pace of change. Chances are if you’re reading this blog, you have job in IT or technology and you see it all around you every day — and this so true on so many levels.
First of all there’s the hardware side of things. You used to control every piece of equipment used in your company from PC to cell phones. Five years ago, I’m betting your users probably had a Blackberry phone, a ThinkPad laptop and a Dell or HP on the desktop. It was probably running Microsoft Windows and Microsoft Office from a server in your data center. You controlled all the software that went on every one of those devices, but that’s all changed.
Apple came along with a little thing called the iPhone. Google soon released Android and with it a wide variety of phones from a host of manufacturers. And suddenly your users wanted their enterprise tools work as well as their consumer ones — and they wanted to choose their devices.
Then there was the matter of your data center. That got turned upside down as well, as we moved to virtualization of hardware and to the cloud itself. Suddenly data was not just sitting behind the protected confines of your cozy firewall. Instead it was floating across the cosmos onto other services.
Some of this was good of course. It reduces costs and to some degree it reduces complexity. You no longer have to worry about every upgrade because the cloud vendor takes care of it for you behind the scenes.
But it also produces a whole set of other complexities such as how you’re supposed to track information as it moves outside your firewall and how you protect your internal systems, content and your users (from themselves and from cyber predators).
When you look at the speed of change, look no further than the the month of August this year alone when within a week, Google announced it was buying Motorola Mobility, HP announced the end of the TouchPad and left the future of webOS and even its PC business in doubt ,and Steve Jobs stepped down as CEO of Apple.
If that wasn’t enough, Microsoft introduced Metro, a new OS that makes every screen from phone to tablet to PC look like the Windows Phone 7 tiled interface. Regardless of what you thought about it, it had an impact on the future of Windows, and therefore on your job.
And this just scratches the surface of some of the monumental changes you have faced in the past 5 years and the past 5 months. And through it all, you are expected to keep everything running smoothly, to account for every contingency–I didn’t even mention the wacky weather issues you faced this year.