ROI is becoming an increasingly important consideration for IT pros as the environment they work in become more complex and harder to manage. This trend is gathering more attention and has recently been the focus of numerous discussions within the APM market.
APMdigest published an article about 12 ways to gain faster ROI from APM which consolidates contributions from experts throughout the industry (Gartner, EMA, and Ovum). Tips include choosing the tool that will be most relevant for the job it must accomplish, considering the ease of deploying and managing the performance monitoring tool and acknowledging that you cannot achieve your IT goals immediately but rather in small steps.
One tip that especially rings true is the importance of the user experience and the ability to monitor application performance in real time. Understanding things from the end-user’s perspective is crucial and should therefore be a top priority within an IT department. The end users are the people interacting with your application and their satisfaction can ultimately impact the performance of the business as a whole.
A survey of IT managers by NetForecast revealed some of the key metrics that they want their performance monitoring solutions to measure in order to gain visibility into the user experience. Top responses include page response time, number of transactions processed, query response time, traffic flow data and server errors. Gathering this data is essential in providing valuable insight into understanding your end-user experience.
Data reduction is another way to positively impact ROI. With the rise of big data, many businesses today are carrying around more information than they actually need. Clearing out repetitive data and shrinking large files will open up extra storage space and can free up both bandwidth and room in the data center. This allows IT employees to focus on top priorities and increases their productivity.
ROI is a key area of focus for IT pros and discussions around this topic can result in a variety of benefits. Gaining visibility into the end user’s experience provides a new and useful perspective on an application’s performance. In addition, clearing out unnecessary data left on an organization’s servers will cut costs and reduce distractions. This added value leads to more productive discussions and faster results from IT departments.
How do you plan to monitor end user experience and reduce unnecessary data?