Aligning Application Performance Management with the Business
CIO Update has a great article about how good communication with the business is not only up to the CIO anymore but a responsibility of IT managers as well. They came up with a methodology which allows IT managers to better communicate the value of their projects to the business in the same way that CIOs do.
Being involved in the application performance management aspect of IT – I took the four step methodology and applied it to communicating application performance management projects to the business:
1) Plan – Translate Business Objectives into Measurable IT Services
In the Application Performance Management world this translates to understanding the end-user activities that go on in your application. Not just URLs – but meaningful business names.
2) Model – Design Infrastructure to Optimize Business Value
In Application Performance Management terms this means correlating those end-user activities from the “Plan” stage to their dependencies throughout the application stack.
3) Manage – Drive Results through Service Support
This is where ongoing Application Performance Management kicks in. Constantly monitoring every single end-user interaction and triggering alerts when service levels start degrading.
4) Measure – Verify Commitments and Improve Operations
Measuring the”before” and “After” of an Application Performance Management project allows you to show the business that their investment paid off.
FYI – There is an interesting Webinar on this subject coming up this week titled “Show Me the Money: Connecting Performance Engineering to Real Business Results”. I recommend you check it out here.