This video shows how an international company used SharePath RUM Express (for free!) to proactively prevent a potential customer-service nightmare at their Houston Branch.
Naming the transactions correctly allows real user experience data to be meaningful to the business. SharePath automatically names transactions and also allows for those names to be changed on a per transaction basis if needed.
Setting up the right alerts allows you to proactively handle issues before they become serious. Alerting within SharePath Real User Monitoring is always actionable since the alerts are always related to real users who are being affected.
IT executives are always concerned with how their company’s services are being delivered globally. SharePath automatically detects, reports, and alerts on the service levels to all locations – not just sample locations that have been selected in advance.
SharePath allows you to easily search through all stored transaction invocations so that you can do things like; search for a particular user’s activity or for the most recent invocations of a specific transaction.
SharePath automatically detects all business transactions, associates them with a specific type and labels them with meaningful business names. All of these transaction types are displayed in the SLA watch along with their current service levels. The SLA watch also displays the service levels to various locations as well as for whole applications
Many application performance issues come and go without warning. While the pain they cause may linger, often times pinpointing their cause or reproducing the problem based on the symptoms is very challenging. With SharePath everything you need is automatically collected and stored in real time – in your production environment – so that if issues occur – you can always go back in time and understand exactly what happened